Discover Steam-connect

The go-to CCaaS platform built in Europe

Steam-connect is the go-to CCaaS platform for organizations that prioritize data privacy, compliance, and performance. Designed and hosted in the EU, our in-house developed platform helps contact centers of all sizes manage all communication channels.

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Advertenties versie 1-Jun-12-2025-07-56-24-4671-AM
Europe’s first fully integrated

CCaaS and UCaaS platform

As Europe’s first platform to fully integrate CCaaS and UCaaS, it connects your customer interactions and team collaboration in one streamlined environment. No handovers. No confusion. Just faster service, better teamwork and fewer tools to manage. Your agents stay in sync, your customers get help quicker, and your entire operation runs smoother from day one.

 

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POWERFUL FEATURES

Here’s what the fuzz is all about

Inbound

Make every call count. With our inbound telephony module, customers reach the right person straight away.

Outbound

Boost your sales and marketing results with targeted outbound campaigns. Turn conversations into conversions.

E-mail

Blend email seamlessly into your contact flow so no question ever slips through the cracks.

WhatsApp for Business

Use WhatsApp just like any other channel. With our integration, messages come in and go out directly from Steam-connect.

Chat

Turn a website visitor into a fan! Add a chat widget to your website and give visitors instant answers.

Social Media

Easily manage all your social channels in one place. Whether it’s one account or twenty, you respond quickly and consistently.

Contact Forms

Handle web forms as easily as any other request. Routed straight to the right team, so your response is as quick as it can be.

SMS

With SMS built in, you reach customers instantly, confirm appointments or send reminders with just a few clicks.

  • Powerful Blending Engine

  • AI & Automations

  • Quality Monitoring

  • Skill Based Routing

The most powerful engine there is

Promised! Our engine brings structure to complexity. It routes every interaction intelligently, adapts to your workflows, and keeps your operation running smoothly. Whether you're handling thousands of calls, chats, or emails, the engine prioritizes, distributes, and enriches each one in real time. It gives your team the right context, at the right moment, so they can act fast and deliver consistent, high-quality service every time.

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Conversation Intelligence: free for all plans

Take your customer service to the next level. Real-time sentiment analysis and topic detection give your agents instant insight into every conversation, so they respond with the right tone and message from the start. Automatic transcriptions and smart summaries eliminate repetitive tasks and make follow-up seamless. The live assistant offers intelligent feedback during calls, while AI-driven troubleshooting and feedback tools guide each interaction toward a faster resolution. 

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AI Driven Quality Monitoring

Our extensive Quality Monitoring module uses AI to deliver instant clarity on how your team performs. Every interaction is automatically analyzed for tone, intent, and accuracy. You see exactly where things go right and where improvement is needed. No guesswork, no delays. Insights surface in real time, so you can coach with impact, track progress, and raise service quality across the board, all without adding manual work.

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Built for maximum control

Skill Based Routing gives you full control over visibility and responsibility within your team. With role-based access, each team member sees exactly what they need to do their job, keeping information clear and secure. Smart routing directs every interaction to the right person, using skills, availability and urgency as guiding factors. This leads to fewer errors, quicker responses and a smoother experience for both your team and your customers. 

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300+ companies trust Steam-connect daily

What our customers say

"From the very first contact, it felt right. Steam-connect immediately understood what we needed and offered the right solution. An all-in-one package."

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Sandra Ursum Contact4You

"Thanks to Steam-connect, our agents no longer have to constantly switch between different platforms. Everything is available from a single screen."

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Tasso Limneos Victus Sales

"The system is clear and extremely user-friendly. I haven’t met a single fundraiser who couldn’t work with it."

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Daan Breij Donation Company
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Quality Monitoring

With the Quality Monitoring Module, users define their own evaluation rules and link them to campaigns, teams or agents.

Transcription

Automate and manage call recordings with the Transcription Module in Steam-connect, without relying on external parties.

Configuration Wizard

The configuratiewizard in Steam-connect guides users step by step through the setup of campaigns, channels, AI features and workflows.

BROCHURE

Download our brochure and see how you can level up your CX! 
Get to know all about Steam-connect 

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CONTACT

Get in touch with one of our CX Experts today

And find out what Steam-connect can do for you. 

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STEAM-CONNECT SUITS

Transparent service deserves a transparent price

Telephony Suite

99 / user per month

The Steam-connect Telephony suite lets you handle all your inbound and outbound calls from one clear, centralized platform. No more juggling multiple systems, work more efficiently, and stay in control of your entire communication flow.

 

Telephony Suite includes:

  • Ontwerp zonder titel-3 Inbound & Outbound calling
  • Ontwerp zonder titel-3 AI Functionalities
  • Ontwerp zonder titel-3 Quality Monitoring
  • Ontwerp zonder titel-3 PBX
  • Ontwerp zonder titel-3 OpenAPI
  • Ontwerp zonder titel-3 Different Dailer set-ups
  • Ontwerp zonder titel-3 Reports & Washboarding
  • Ontwerp zonder titel-3 Excelent Support
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Most popular

Omnichannel Suite

129 / month per user

With the Steam-connect Omnichannel suite, you manage all your communication and more in one powerful platform. Respond faster, stay consistent, and deliver a smooth experience your customers will appreciate. The perfect plan for all types of businesses.

 

Omnichannel Suite includes:

  • Ontwerp zonder titel-3 Everything in Telephony Suite
  • Ontwerp zonder titel-3 Livechat
  • Ontwerp zonder titel-3 E-mail
  • Ontwerp zonder titel-3 WhatsApp for Business
  • Ontwerp zonder titel-3 Social Media
  • Ontwerp zonder titel-3 Webforms
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Enterprise Suite

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Tailored for established businesses the Enterprise Suite combines powerful all-in-one communication with dedicated, customized support. Perfect for organizations that need flexibility, scalability, and a partner who grows with them.

 

Enterprise plan includes:

  • Ontwerp zonder titel-3 Everything in Omnichannel Suite
  • Ontwerp zonder titel-3 Priority Support
  • Ontwerp zonder titel-3 Dedicated Accountmanger
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Most asked questions

F.A.Q.

What is meant with the Steam-connect Engine?

The Steam-connect Engine is the smart core that brings all your communication channels together. It routes conversations intelligently, adds useful context, and makes sure your agents always know what to do next. Whether someone contacts you by phone, WhatsApp, email, or chat, the engine ensures the right message reaches the right person without delay.

For what kind of organizations is Steam-connect suitable?

Steam-connect is designed to work for any team size. Whether you manage a small group of agents or run a large contact center, the platform adapts to your needs. You can scale instantly, add users easily, and only pay for what you actually use. This makes it ideal for both growing businesses and well-established operations.

What makes Steam-connect different from other CCaaS platforms?

Steam-connect is built entirely in-house. That means no stitched-together third-party tools and no hidden dependencies. Everything is developed, hosted, and supported in the European Union. With full control over the platform, we offer more reliability, better compliance, and faster innovation. Features like Conversation Intelligence are included in every plan, so you never pay extra for essential tools.

What does Conversation Intelligence do exactly?

Conversation Intelligence uses artificial intelligence to help you understand and improve every customer interaction. It listens to conversations, detects sentiment, summarizes what was said, and highlights important topics. This gives your team faster insights, better coaching tools, and more time to focus on customers. And the best part is that it is included in every Steam-connect plan.

Is Steam-connect compliant with data protection laws?

Yes. Steam-connect is fully compliant with all European privacy standards. All data is stored in secure data centers located in the Netherlands. The platform is certified under ISO 27001 and NIS2, and includes features like data encryption, anonymisation workflows, and privacy-first design. You can serve your customers with confidence, knowing their data stays protected.

How long does implementation take?

Most teams are live within just a few days. Our specialists guide you step by step. From setup and configuration to training and support, we make sure your team can start using the platform with confidence. There is no disruption to your daily work and no complicated installation process.

Can I change Suits later?

Yes, you can. Whenever you activate an additional channel, like chat, email or social messaging, your account automatically migrates to the Omnichannel Suite. This happens seamlessly, without interruptions or complex steps, so you’re always ready to scale when your needs grow.

Is Steam-connect a truly European solution?

Yes. Steam-connect is developed, hosted, and supported entirely within the European Union. Our data centers are located in the Netherlands, and we comply fully with GDPR and other EU regulations. This means your data stays within the EU, privacy is guaranteed by design, and you avoid the legal and security risks of non-European providers. With Steam-connect, you choose a platform that puts European values and compliance first.